Nigel,
To say I am very satisfied and pleased would be so understated. Yes, I chose to pay a bit more than the other options. However, I will purchase again, next fall because of the following reasons.
My first contact with you was very informative, regarding wood in general, and specifics of what you offered. You were personable and professional, it felt to me that you truly cared about your product and your customer (me). Your communication was clear as to delivery and payment.
Your delivery individual was nothing less than superb. In fact, if I had a job for him, I would try to hire him. He was right on time, he called when he was leaving the lot for delivery, which I so appreciated. When he came with the delivery he worked with me as far as where to dump it, so it would be easier for me to store and stack. He took the time to explain what wood was what and how hot it would burn or if it was a slower burning wood. He identified, by showing me a piece of each. He was not only personable, but funny (which is a bonus with me), he was knowledgable and great in communications (rare in this day and age). It was clear to me, he enjoyed his job and he believed in his company, as he gave me other options of services. He is a great advocate for your company.
The wood I received, was nothing less than awesome. Each time I start a fire I smile (really).
It starts right up, I use few smaller pieces (kindling) to get it going, not true with past experiences.
Although all the above mentioned is true, the most important aspect to me is related to my personal health. I have allergies to just about every thing in the environment, along with periodic asthma, because this wood is so clean (little if any bark, no mildew or mold), I can safely bring in the wood for use and store at a week at a time, without compromise to my immune system.
Kathi
